FAQs

 

1. How can I contact you?

You can reach us via email at develgrowusa@gmail.com. We strive to respond to all inquiries within 24-48 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all shipments are processed efficiently to provide timely delivery to our customers.

3. Can I get a refund on my products?

Yes, we have a 30-day refund policy. You can request a refund within 30 days of receiving your item, provided it is in its original condition and packaging.

4. What conditions must be met for a refund?

To qualify for a refund, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days.

6. What should I do if I receive a damaged or incorrect item?

Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately at develgrowusa@gmail.com so we can address the issue promptly.

7. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please contact us for clarification.

8. How can I initiate a return?

To initiate a return, please contact us at develgrowusa@gmail.com. We will provide you with instructions on how to return your item.

9. Can I exchange an item?

The quickest way to obtain a different item is to return the one you have and, once the return is accepted, make a separate purchase for the new item.

10. What if I have not received my refund yet?

If you have not received your refund after 15 business days from the approval of your return, please contact us at develgrowusa@gmail.com for assistance.